How to Block Robocalls on Broadworks

Every day, robocalls account for at least half of all calls placed in the US. While they are a huge nuisance for individuals, they represent something much worse for businesses: reduced productivity and a constant threat to security. They can also cost companies that use Broadworks millions of dollars per year in damages.

The Federal Do Not Call List does little to help solve this problem, and the Federal Trade Commission has rarely been able to prosecute robocall perpetrators.

Robocalls Reduce Productivity

In 2014, a study by Marchex Inc. found that unwanted robocalls cost small businesses in the US almost half a billion dollars each year in lost productivity. Today, the numbers are likely much higher.

Unlike emails, phone calls can’t be ignored by company employees. They are crucial to business and client relationships. Since the average call lasts about 2 minutes, that amount (or more) is completely wasted each time an employee answers a spam call. If a company receives 1,000 calls per day, and half are robocalls, that’s 1,000 minutes of completely wasted time.

Robocalls = Security Threat

The aim of many scam calls is to “phish” for personal information, leading to fraud and security breaches. These breaches can cost companies a fortune to rectify. In addition, they can come with significant fines.

According to a 2018 report by the Ponemon Institute, the average cost of a corporate data breach is an incredible $3.86 million dollars.

However, more surprising is the fact that most companies have no call-blocking solution in place to stop robocalls from infiltrating their Broadworks telephone infrastructure.

The Solution: Call Control for Enterprises on Broadworks

Call Control for Enterprises is a cloud-hosted robocall blocking solution that integrates seamlessly with Broadworks to provide real-time call protection for your business. Call Control improves productivity by eliminating robocalls, spam calls, and all other nuisance calls entirely. No more wasted employee time, loss of profits, and tied-up phone lines.

Call Control for Broadworks also improves security, by reducing potential scams and fraud.

Here’s how it works:

  • A call is made to the Broadworks platform.
  • Call Control checks the number against our proprietary CommunityIQ database of known robocalls, and against a set of rules that each organization can configure in the Call Control Enterprise Management Control Panel.
  • Calls identified as robocalls or spam are blocked. Legitimate calls are allowed through.
  • Blocked calls are either disconnected, routed to voicemail, or quarantined to a specific location.
  • Companies can modify call-blocking settings to manage spam call flow the way they see fit.

Call Control offers a high level of versatility for enterprises looking to adapt robocall-blocking settings to their specific needs. The Call Control Enterprise Management Control Panel gives network administrators the ability to monitor call traffic across the network. This includes a detailed call history for each user, extension and DID.

Administrators can set preferences organization-wide, by individual subscriber, and everything in between. Call Control provides administrators will a full arsenal of tools to monitor and control robocalls effectively.

Additionally, employees and staff members can have their own personal accounts with either personalized or system-wide profiles. Each profile contains block and allow lists, call history, Time of Day settings, and other call handling preferences.

Whether you have 100 or 1 million employees, Call Control for Enterprises on Broadworks can be scaled and adapted to meet your company’s needs. We will work directly with you to accomplish your goals, and ensure a seamless integration.

To learn more or inquire about pricing, please contact us at sales@callcontrol.com.

 

Call Control is protected by multiple U.S. Patents #9,491,286.