Call Control Android

Download the app on Google Play

How do I enable text message blocking in Call Control?

In order to enable text message blocking choose the Messages Icon or go to the Messaging page in Call Control. You will see a white button Enable Message Blocking, tap it and you will be prompted to Change SMS app, choose Yes.

Call Control Settings Overview

Here is an overview of each setting within Call Control:



Enable Call Control - a general setting to completely enable or disable Call Control's functions.

Legacy Mode - restores the version 1.0 user interface.

Enable Messages Blocking - enables text message blocking within Call Control. Note that for devices with Android OS Kitkat 4.4 and newer this is now required by Google to block text messages.

CommunityIQ - enables or disables automatic blocking of spam and nuisance callers on our community blacklist. Tapping the arrow on the right expands the community blocking options, allows you to customize the categories of callers that are blocked on the community blacklist. For example, you can block telemarketers and robocallers while allowing reminder calls.





Enhanced Caller ID - a new feature in version 2.0 which identifies unknown callers, businesses and individuals by displaying a banner with information about the caller provided by Call Control when the call comes in to your phone.

Overlay Settings - a setting that adjusts the settings for overlaying the Enhanced Caller ID information about your incoming calls.





Show Enhanced Caller ID as a popup - enabling this checkbox, displays the incoming call information as a small popup instead of the default full screen overlay.





Default Call Blocking Mode - choose in what way you want blocked call to be handled by default.

Disconnect* - this mode briefly answers the incoming blocked call and immediately hangs up (pickup and hangup), which ensures the blocked caller is not able to leave a voicemail message.

Ignore - this mode mutes the ringer on incoming blocked calls and texts.

Send to Voicemail - this mode sends the incoming blocked call directly to voicemail, without ringing your phone.

* Note that “Disconnect” mode does not work reliably on all devices. If you experience issues with this mode, such as your music player starting on blocked calls, we recommend switching to "Send to Voicemail" mode for more reliable operation.





Call Waiting Blocking Mode - choose how to want to block calls while you’re on the phone.

Notifications - toggle missed call and blocked call notifications on or off.

You can find more details about how to customize or remove notifications here: How do I remove notifications in my status tray?

Blocking priority - in the event that you create conflicting rules in your Blocked and Allowed lists, this setting established a priority of which list will take precedence in the event of a conflict.

Call Blocking - you can adjust various call blocking options for handling specific call types listed below.

Private Calls - incoming calls with "Private" listed as their caller ID will be blocked when this setting is enabled.

Unknown Calls - incoming calls with "Unknown" listed as their caller ID will be blocked when this setting is enabled.

Fake Caller ID - if Call Control detects that the incoming caller ID is not valid or spoofed, Call Control will block these calls automatically when this setting is enabled.

Non-Numeric Sender ID - Call Control will block calls and text messages in which the phone number contains non-numeric information such as letters or special characters when this setting is enabled.

Emailed Text Message - Call Control will block text messages that is emailed you when this setting is enabled.

Toll-Free Numbers - Call Control will block incoming calls from toll free numbers when this setting is enabled.

Language - Call Control is localized in many different languages and will automatically select a language based upon your location. Available localizations include English, Russian, Spanish, Portuguese, German and French.



How do I block and report a Robocaller that wasn't blocked by Call Control?

Call Control will block a majority of Robocalls automatically, but occasionally you may get a call from an unwanted caller.  If that happens it's simple to block that caller from ever calling you again!  

Simply navigate to your Recent Calls history, long tap the caller you want blocked and tap Block and Report.  You can optionally provide details such as the caller's name, type of call and/or any comments about the caller which are reported to help improve the Call Control service.

How to use Do Not Disturb in Call Control?

You can use Do Not Disturb (DND) to schedule times which you do not wish to be contacted, blocking all calls when enabled, and you can add exceptions to the DND such as your Contacts or Allowed list.


Do Not Disturb mode when enabled will block all calls according to your default blocking mode which is configured in General Settings. You can set up schedules for each day of the week or enable DND mode 24/7.

How to Get Started

Tap on the Shield or swipe from the left edge of your screen to reveal the Settings Drawer. Then tap on Do Not Disturb.

Tip: The settings drawer will quickly indicate if DND mode is active, the screenshot below indicates DND is off.



Do Not Disturb Overview Screen

This screen is comprised of three main elements:

1. The Scheduler - this is where you setup your schedules when DND mode is to be enabled.

2. DND Exceptions - tap to configure exceptions to the DND mode who will be allowed even when DND is enabled.

3. Enable DND 24/7 - tap to enable DND mode all day, every day.

The Scheduler

To set up specific days and times you want to block calls, start by tapping the day of the week you want to schedule. Tapping once puts the scheduler in day mode, tapping twice puts the scheduler in night mode.

Day Mode

The green arrow indicates when DND mode will START, the red arrow indicates when DND mode will END. Tap and hold the arrows and drag them up and down to change times. The times along the top indicate the start time, the times along the bottom indicate the end time. The RED line in between indicates that calls will be blocked during that timeframe.

Tip: You can easily copy a schedule you’ve created by tapping other days of the week.





Night Mode

Tapping the day of the week twice changes DND into night mode. The green arrow indicates when DND mode will START, the red arrow indicates when DND mode will END. Tap and hold the arrows and drag them up and down to change times. The times along the top indicate the start time, the times along the bottom indicate the end time.

Tip: The red line shows in the morning and evening indicating that DND mode is active overnight.






DND Exceptions

This is where you can configure exceptions who will be allowed to call you even when DND Mode is enabled. You can add your Allowed List, Contacts or a subset of your contacts by tapping the arrow to the right of the Contacts label.

For example, a common configuration is to enable DND mode 24/7 but always allow calls from contacts. 




Enable DND Mode 24/7

Enabling this setting will enable DND mode all day, everyday and will block all incoming calls and text messages according to the default blocking mode you have configured in General Settings.





How to block all calls except contacts

A popular question we receive is how to set Call Control to block all calls except for callers from your contacts list. You can quickly set this up by tapping the DND 24/7 checkbox and then tapping Exceptions and tap the Contacts checkbox.







How do I log into the Call Control app on my device?

After downloading Call Control you need to login or create an account. This ensures all of your settings, including block and allow lists, are saved in case you replace your device.

If you change your phone, you can simply log into your account to recover all your data.

Sign In
If you already have an account, you can login with one of the following ways:

Sign In With Facebook
1. Click on the Sign In with Facebook button.
2. This will take you to the Facebook Login page.
3. Enter your Facebook username and password and click Log In.

Sign In With Google +
1. Click on the Sign In with Google button. 
2. Select one of your google accounts. 

Sign In With Email
1. Click on the Sign In with Email button. 
2. Enter your email and password.
3. Click on Sign In.

Once you log in, Call Control will recognize you as a registered user. All of your subscriptions, lookup credits and reports will be automatically activated and all of your data and settings will be restored! Once successfully logged in you should see a message “You have successfully logged in with your account!”.


- If you have forgotten your password and can not sign in to your account, on the third attempt you’ll get the following message “Would you like us to send a password recovery to your email?”. Click here for more details.
- If your device is already associated with another account, the following message will be shown: “We've detected that Call Control is associated with another account vla****@gm**.com. Please sign-in with this account or click “Re-assign’ to reassign device to another account”. Click here for more details

Sign Up
If you do not have account, you need to create an account before you can log in.
You can Sign In with Facebook or Google (see instructions above) or you can create an account associated with your email address.

1. Click on Sign In with Email and tap Sign Up.

2. Enter email and create a password.
3. Click on Sign Up.

After you’ve successfully signed up you should see a message “You have successfully signed up with your account!”.


How do I recover my password to login to Call Control?

If you forget your password and can no longer access your account, here are a few quick steps to recover your password:


Simply click the “Forgot Password?” button after and an email with your new password will be sent to the email address registered on your account.

Call Control App:

After three attempts to sign it with an incorrect password, you'll be shown the following dialog:

Click on ‘OK’ and email with your new password will be sent. 

Other Tips:

- If you submitted a request to reset your password, but don’t receive an email, please check your junk and spam folders.

- If you need help with your password, please contact us at


How do I search for an unknown caller's name in Call Control?

There are two ways to lookup the caller's name of an unknown number from within Call Control:

I. Lookup a number from Recent Calls.

You can quickly lookup a number from your Recent Calls screen.

To navigate to the Recent Calls choose ‘Recent Calls’ in icon menu.


Within Dialer interface, tap the second icon from the left in the bottom menu.


Then for the number you want to lookup, tap the ‘More Info’ button (an i with a circle), tap the Police Hat icon and click ‘Lookup’. 


II. Enter the number manually by tapping the search icon.

Choose ‘Lookup’ icon, enter the number you want to lookup, e.g. +1(818) 738-7584 and then tap the search icon (the magnifying glass).  

If you use Dialer interface, simply enter the number and then tap the search icon (the magnifying glass) in the upper menu to perform the search. 

Results we have in our database will be displayed!


Why does Call Control need to be my messaging app?

Beginning with KitKat (4.4.x), Google restricted apps from interacting with your messages without being your default messaging app.

In order to support text message blocking, we developed messaging within Call Control so you can use Call Control for texting your friends and blocking undesired messages.

Making Call Control your default messaging app is completely optional, but is necessary to allow message blocking for devices with KitKat 4.4.x or higher.


How do I remove notifications in my status tray?

You can remove notifications in Call Control settings, in “General Settings” find “Notifications” and uncheck the notification you would like to remove.

Show status notification - show (or hide) the Call Control status notification icon in the Android tray.

Show missed/blocked notification - show (or hide) notifications about missed and blocked calls in the Android tray.

Blocked Calls/ Messages - show (or hide) blocked calls or messages in the Android Tray.

Missed calls - a setting to show or hide missed calls in the Android Tray. 

You can disable all notifications by navigating to your phone’s Settings, tap Applications, tap Application Manager and then find and tap Call Control. There will be a 'Show notifications' checkbox which you can uncheck to disable all Call Control notifications.

* The procedure above is for the Samsung Galaxy S3 and may vary slightly depending on your phone and Android operating system version.

What is the Dialer within Call Control?

Now you can make and receive calls directly within Call Control using the dialer. We’ve made the dialer central to the new design so that call blocking, reverse lookups and reporting spam is now easier than ever.

We’ve created the dialer so that, if you’d like, you can replace your native dialer with Call Control and have all of these new features at hand.

Making Call Control your native dialer is not required for Call Control to function, it’s simply another feature that you can use if you’d prefer. You can always continue to use your native dialer and use the keypad within Call Control to easily add numbers to your Blocked List, lookup numbers and more.

How do I combine two Call Control accounts into one?

We have an account migration tool to merge two or more Call Control / accounts into one.

All data from both accounts will be combined, including reports, Call Control devices, subscriptions and credits.

To perform migration, please follow the steps below:

1. Login to your account:

2. Open the User Control Panel and enter the PIN that is displayed into the PIN tab in Call Control on your device.

3. In the event your phone is already connected to another account, you will be prompted to merge and combine them (see the sample screen below).

4. To merge two accounts, select "Yes" when prompted and both accounts will be merged into the account you’re currently logged into with.

When successfully complete, you’ll see the message "Accounts have been successfully merged".


How to restore your subscription after you’ve created a new account?

In case you purchased a subscription via Google Play and logged with a different account, Google Play needs to synchronize with Call Control in order to activate and retrieve the subscription on your new account.

Please follow these steps to retrieve and activate your subscription:

1. Make sure you are logged in to Google Play using the account you used when you purchased the subscription to Call Control.
2. Open Call Control, tap on the shield icon at the top left corner (or swipe left-to-right starting from the left edge of your screen) to reveal settings drawer, select the My Purchases then wait for 10 or 20 sec while Google Play updates your subscriptions.

You can make sure your subscription to Call Control Premium is activated by checking if the shield in the upper left hand corner is blue instead of gray. You can also go to the About Call Control screen and your subscription status will be shown there.

Let us know if you need further assistance at


How To Add Someone to the Allowed List

How to Add Your Contacts to the Allowed List

How to Look Up Who is Calling You

How does the Community IQ Feature Block Calls

How to Send Calls to Voice Mails

How to Block Spam Calls from Number

Need help? Email